Return Policy
Our refund and return policy for all services provided by
1. Overview
This Return Policy applies to all services provided by . We are committed to customer satisfaction and fair refund practices. By using our services, you agree to the terms outlined in this policy.
2. When Refunds Are Available
- Non-delivery: Services not delivered within the specified timeframe
- Partial delivery: Significantly fewer services delivered than ordered
- Quality issues: Services that don't meet our quality standards
- Technical errors: System failures preventing service delivery
2.1 Drop Protection
- Free refills for significant drops within 30 days
- Automatic monitoring of delivered services
- Proactive replacement of lost followers/likes
2.2 Payment Issues
- Duplicate payments
- Unauthorized charges
- Payment processing errors
- Failed transactions
3. When Refunds Are Not Available
- Services delivered successfully within the specified timeframe
- Minor drops in followers/likes (covered by drop protection)
- User-provided incorrect information (wrong URLs, usernames, etc.)
- Changes in social media platform policies affecting service delivery
- Account suspension or deletion by the user
- Violation of our terms of service
- Requests made after the 30-day refund period
4. Refund Process
- Submit a Refund Request: Contact our support team through live chat, email, or support ticket with your order details and reason for the refund request.
- Review and Investigation: Our team will review your request and investigate the issue within 24-48 hours. We may request additional information if needed.
- Decision and Processing: If approved, refunds are processed within 3-5 business days. The refund will be issued to the original payment method used.
- Confirmation: You will receive an email confirmation once the refund has been processed with the refund amount and transaction details.
5. Refund Timeframes
| Refund Type | Processing Time | Conditions |
|---|---|---|
| Service Issues | 3-5 business days | Within 30 days of order |
| Payment Errors | 1-3 business days | Immediate processing |
| Drop Protection | 24-48 hours | Automatic refill |
| Account Credits | Immediate | For future orders |
6. Partial Refunds & Account Credits
6.1 Partial Refunds
- When only a portion of the service was delivered
- For bulk orders where some items failed
- When service quality doesn't meet expectations
- For technical issues affecting partial delivery
The refund amount will be calculated based on the percentage of services not delivered or the quality issues encountered.
6.2 Account Credits
- For minor service issues
- When you prefer credits for future orders
- For promotional or goodwill gestures
- When payment method refunds are not possible
Account credits can be used for any future orders and never expire.
Important Notice
Refund requests must be submitted within 30 days of the original order date.
Please provide detailed information about your issue to help us process your request faster. Include order ID, screenshots, and a clear description of the problem.
7. Dispute Resolution
- Contact our support team for a review
- Provide additional evidence or clarification
- Request escalation to a senior team member
- If still unresolved, we may involve a third-party mediator
We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.
8. Contact Information
If you have any questions about this Return Policy, please contact us:
Last Updated: June 2026