Cancel Policy

1. Overview

This policy explains how handles order cancellations and partial deliveries. We follow a fair and transparent process to protect both customer expectations and platform stability.

2. Cancellation Rules

• Pending orders: Can usually be canceled if processing has not started
• In progress orders: Cancellation depends on provider/state availability
• Completed orders: Cannot be canceled once fully delivered
• Failed or stuck orders: Eligible for cancellation review

3. Partial Order Handling

• If an order is partially delivered, the undelivered portion is calculated automatically
• Compensation is issued based on remaining quantity/value
• Compensation may be provided as wallet credit or payment refund based on case type
• Order-level logs are used to validate delivered vs remaining amount

4. Eligibility for Cancellation / Partial Compensation

• Long pending orders beyond expected delivery window
• Provider-side rejection or technical service interruption
• Clear mismatch between ordered and delivered quantity
• Duplicate submission caused by platform or payment issue

4.1 Cases Not Eligible

• Order already completed successfully
• Customer-provided invalid link/username/target data
• Service behavior affected by platform-side restrictions outside our control
• Requests submitted after policy review window

5. Processing Timeline

6. How to Request

1. Open a support ticket with the order ID and issue details.
2. Include screenshots or evidence where applicable.
3. Our team reviews order logs and provider status.
4. You receive the final decision and adjustment details.

7. Contact Information

If you have any questions about this Cancel Policy, please contact us: